Pacific Biosciences Technical Support might ask you to provide support files for troubleshooting purposes. From SMRT Portal, you can download support files in compressed .tgz format.
This function is available only to users with Administrator, Scientist and Technician privileges.
On the View Data page, double-click a job whose support files you want to download. The Reports page displays.
Click the Tech
Support Files link: 
SMRT Portal downloads one .tgz-format
compressed file containing both
the job-specific files and the SMRT Analysis support files, based
on your browser settings.
Note: The following are available to Administrators only.
Click the Tech
Support Files link at the top of the screen: 
SMRT Portal downloads a .tgz-format compressed file containing the
SMRT Analysis support files, based on your browser settings.
Click Admin > Change Settings.
Look under Select job-specific files to provide to PacBio Tech Support. You see a scrolling list of files.
To exclude a file from the archive, select it and click Remove.
To add files to the archive: Click Add, then specify a standard file-name pattern ("glob") or a specific file, relative to the directory where the selected job is located.
Click OK. The new file-name pattern (or file) is added to the scrolling box.
Look under Select SMRT Analysis global files to provide to PacBio Tech Support and follow the same procedure. To add a new pattern or file, specify it relative to the installation directory.
For information on glob file-name patterns, click here.